The Florida Third District Court of Appeal has upheld a ruling that Progressive Express Insurance Company acted in bad faith by mishandling multiple claims from a single car crash involving claimant Olivia Oney. This decision, issued on May 28, 2025, referenced previous case law, including Harmon v. State Farm, highlighting insurers’ obligations to pursue reasonable settlements, particularly in complex cases. The court noted Progressive’s failure to act promptly, pointing to delays exceeding four months in seeking a comprehensive settlement. Importantly, the court defined assessments of bad faith based on the insurer’s actions rather than the claimants’. The ruling serves as a reminder of the responsibilities insurers hold towards their clients in multi-claim scenarios.
