EY’s latest report highlights how commercial insurers and reinsurers are adapting to a changing marketplace driven by new customer expectations and technological advancements. The consultancy emphasizes the importance of purpose-driven innovation, enhanced connectivity, collaboration, and talent development as key strategies for success in the evolving insurance landscape. By optimizing processes and focusing on client needs, insurers can create tailored services that address significant risks, including cyber threats and climate change. Ultimately, the report suggests that a focus on these core areas will help firms achieve operational excellence and stronger financial outcomes.