A survey reveals that the most crucial expectation for insurance customers is fast claim processing. Between 52% and 63% of respondents indicated that a quick response is the most important expectation after filing a claim. This demand is highest in the UK at 63%, followed by Germany at 60%, Poland at 57%, and France at 52%. For customers, fast claim processing is considered more important than the amount of the insurance payout. Insurance companies, especially after major natural disasters, face significant shortcomings and receive negative feedback. It is emphasized that insurance companies need to invest in automation for claim processing to improve customer satisfaction and reduce operational costs.
Source and Details: Reinsurance News