USAA Homeowners Insurance offers coverage primarily to active duty military personnel, veterans, and their families, boasting competitive rates and high customer satisfaction, with a JD Power score of 884. The policy includes comprehensive protections such as replacement cost coverage and unlimited loss of use, along with customizable options for specific needs, such as valuable personal property and military uniform replacement. However, eligibility for USAA insurance is limited to military affiliates, which narrows its customer base compared to other insurers like State Farm and Amica. Customers appreciate the straightforward claims process available through both their app and website but have expressed some dissatisfaction regarding the digital-first approach for claims management.
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