A recent survey by KPMG reveals that 77% of insurance executives believe generative AI will significantly impact society in the next few years, with 84% of firms seeing investment in AI as a competitive advantage. In claims management, AI is enhancing efficiency by speeding up processes and allowing for quicker data analysis. Michael Combs, CEO of CorVel, emphasized the importance of real-time insights for effective decision-making while also acknowledging the challenges of integrating managed care systems. He advocates for a centralized integration hub to streamline operations and intends to use AI to support, rather than replace, human roles in the claims process.
