At the Digital Insurance MENA 2024 event, held in Dubai on December 16-17, Aysun Yıldız Özer, PhD, the Deputy Secretary General, participated as a speaker on the panel titled “Future of Insurance: What are the key trends in light of new technologies.” The discussion focused on the impact of new technologies on insurers and company processes, as well as the role insurers play in adapting to technological changes.
Key insights from the panel highlighted that enhancing customer experience and adopting a customer-centric approach are essential drivers of change in the insurance sector. It was noted that regulation, movements within stakeholder industries, and recent innovations in artificial intelligence are accelerating digital transformation in insurance. The convergence of these factors signals a significant shift in how the industry operates in the digital age.
