Consumers often view insurance agents as mere sellers, primarily due to limited proactive support after policy signings. To combat this stereotype, agents are advised to enhance financial literacy, maintain consistent communication, exhibit empathy toward clients, and leverage technology for improved service delivery. These strategies aim to transform agents from being perceived as transactional figures to trusted advisors who prioritize customer needs. By fostering stronger relationships and understanding client concerns, agents can significantly improve customer satisfaction and trust within the insurance industry.
